How to Find a Tag ID in LiveAgent This article explains how to locate the unique ID of a tag in your LiveAgent system. Tag IDs are useful when working with the API or managing tags programmatically. Method 1: Using Browser Developer Tools (Network Tab) This method allows you to find a tag ID by monitoring network requests in your browser: - Open your browser's Developer Tools by pressing F12. - Navigate to the Network tab. - Start recording network activity (ensure the recording is active). ...

How to Tag Chats with Chatbot Messages This article explains how to automatically tag conversations that involve chatbot interactions in LiveAgent. While there is currently no direct "chatbot" option in the "message added by" criteria, this guide provides a practical solution to distinguish between chatbot and human conversations. Understanding the Limitation LiveAgent does not currently offer a "chatbot" value in the "message added by" trigger that would allow you to tag conversations only w...