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How to Import Knowledge Base Articles into LiveAgent: Manual and API Methods

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Importing Knowledge Base Articles

This article explains how to import knowledge base articles into your LiveAgent account.

Overview

LiveAgent does not offer a direct bulk import feature for importing entire knowledge bases from CSV files. However, you have the following options to add articles to your knowledge base:

  • Create articles manually through the user interface
  • Create articles programmatically using the LiveAgent API v1

Creating Articles via API v1

If you need to import multiple articles, you can use the LiveAgent API v1 to create articles programmatically. This approach is ideal for bulk operations and automated workflows.

API Endpoint

Use the following API v1 endpoint to create new knowledge base articles:

POST /api/knowledgebase/articles

How to Use the API

  1. Prepare your article data (title, content, category, etc.)
  2. Make a POST request to the API endpoint with your article information
  3. The API will create the article and return a response with the article details

API Documentation

For detailed information about the API v1, including request parameters, response formats, authentication, and code examples, refer to the Complete API v1 Reference.

Manual Article Creation

If you prefer not to use the API, you can create articles manually through the LiveAgent interface:

  1. Navigate to your Knowledge Base section
  2. Click the option to create a new article
  3. Enter the article title, content, and category
  4. Save the article

You can copy content from your CSV file and paste it into the article creation form.

Limitations

  • Bulk CSV import is not currently supported
  • Articles must be created individually or via API calls
  • API v1 is deprecated; consider checking for newer API versions for new integrations

Next Steps

If you need to import a large number of articles, we recommend using the API v1 approach, as it allows you to automate the process. For assistance with API implementation, consult the Complete API v1 Reference or contact LiveAgent support.

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