Archiving and Exporting Data After Account Cancellation

If you have canceled your LiveAgent account and need to archive or export your data, this article explains the available options for retrieving and preserving your information.

Overview

LiveAgent does not provide a direct built-in export feature within the user interface. However, there are alternative methods available to access and archive your data after account cancellation.

Available Options for Data Export

Option 1: Using the LiveAgent API

You can use the LiveAgent API to programmatically retrieve your data. This option is suitable if you have technical expertise or can work with a developer to extract the information you need.

• Access the LiveAgent API documentation for details on available endpoints
• Use API calls to retrieve conversations, contacts, tickets, and other relevant data
• Export the retrieved data in your preferred format (JSON, CSV, etc.)

Option 2: Request a Database Dump

If you prefer not to use the API, you can request LiveAgent support to provide a database dump of your account data.

• Contact LiveAgent support with your request
• Specify what data you need to archive
• Support will provide you with a database dump that contains your information

When to Use Each Option

Next Steps

1. Determine which method best suits your needs and technical capabilities
2. If using the API, refer to the LiveAgent API documentation
3. If requesting a database dump, contact LiveAgent support with your account details and data requirements
4. Once you receive your data, store it securely in your preferred location

Important Notes

• Data export requests should be made before your account is fully deleted
• Keep your exported data secure, as it may contain sensitive customer information
• The time required to process a database dump request may vary depending on the size of your account data