Encryption Standards and Data Security in LiveAgent

This article explains the encryption standards used by LiveAgent to protect your data, including encryption in transit and information about key management.

Overview

LiveAgent implements industry-standard encryption protocols to ensure the security and confidentiality of all data transmitted between your browser and LiveAgent servers. All communications remain encrypted whether you are using a hosted LiveAgent account or accessing the platform through any client application.

Encryption in Transit

All communications between your browser and LiveAgent servers are encrypted using the following standards:

• HTTPS Protocol: All connections to LiveAgent are secured through HTTPS (HyperText Transfer Protocol Secure)
• Transport Layer Security (TLS): LiveAgent uses industry-standard TLS encryption to protect data transmission over public networks

This encryption ensures that all data transmitted—including chats, emails, and other communications—remains confidential and protected from unauthorized access during transmission.

Hosted Account Security

LiveAgent hosted accounts are always accessed through a secure HTTPS connection. This means:

• All communication channels are encrypted by default
• No additional configuration is required to enable encryption
• All data in transit, including chats and emails, is automatically encrypted

When Encryption is Applied

Encryption in transit is applied to all communications, including:

• Chat messages
• Email communications
• Account login and authentication
• All other data transmitted between your browser and LiveAgent servers

Additional Security Considerations

For specific questions about encryption at rest, AWS KMS integration, customer-managed keys, or other advanced security configurations, please contact LiveAgent support for detailed technical specifications tailored to your deployment.