How to Find Your Department ID in LiveAgent
This article explains how to locate the unique Department ID for your departments in LiveAgent. Department IDs are useful when configuring IVR (Interactive Voice Response) systems, API integrations, and other advanced features.
Default General Department
The Department ID for the default General department is:
default
You can use this ID directly in any configuration that requires a Department ID for the General department.
Custom Departments
For any custom departments you have created, you can retrieve the Department ID using one of the following methods:
Method 1: Using the IVR Configuration
If you need the Department ID to set up an IVR tree:
Steps:
1. Navigate to your phone number configuration screen.
2. Go to IVR.
3. Select the desired department from the available options.
4. The system will display and allow you to insert the Department ID into your IVR configuration.
For more detailed information about IVR setup, see the IVR (Interactive Voice Response) documentation.
Method 2: Using the API
You can retrieve Department IDs programmatically using the LiveAgent API. This method is useful for automation and integration purposes. Refer to the LiveAgent API documentation for specific endpoints and authentication details.
Summary
General Department ID: default
Custom Department IDs: Retrieve via IVR configuration or API
If you need further assistance locating a specific Department ID or have questions about using it in your configuration, please contact LiveAgent support.