Integrating Custom Chatbots with LiveAgent

This article explains how to integrate custom chatbots built in third-party applications with LiveAgent and enable handoff to live agents.

Overview

LiveAgent does not provide direct integration instructions or support for custom chatbots built in third-party applications. However, you can leverage LiveAgent's widget integration capabilities to initiate the LiveAgent chat from your custom chatbot or website elements.

How to Integrate Your Custom Chatbot

To integrate your custom chatbot with LiveAgent, follow these approaches:

1. Use Advanced Widget Integrations

LiveAgent provides advanced widget integration options that allow you to initiate the LiveAgent chat through custom elements or scripts on your website. This enables your custom chatbot to hand off conversations to live agents.

For detailed instructions on how to implement this, refer to the Advanced widgets integrations article in the LiveAgent knowledge base.

2. Review the Quriobot Integration Example

The Quriobot integration demonstrates how third-party chatbots can work with LiveAgent. This integration uses the same principles you can apply to your custom chatbot:

• The third-party chatbot initiates the LiveAgent chat widget when needed
• Conversations are handed off to live agents seamlessly
• Users can interact with live support agents through the LiveAgent interface

For more details about how Quriobot integrates with LiveAgent, refer to the Quriobot integration article in the LiveAgent knowledge base.

Key Points

• LiveAgent does not provide direct support for custom chatbot integrations
• You can use LiveAgent's widget integration capabilities to enable handoff functionality
• Custom elements or scripts on your website can trigger the LiveAgent chat widget
• Refer to existing integrations like Quriobot for implementation examples

Next Steps

To implement your custom chatbot integration with LiveAgent:

1. Review the Advanced widgets integrations article for technical details on initiating the LiveAgent chat
2. Study the Quriobot integration article to understand how similar integrations work
3. Implement the widget integration in your custom chatbot application
4. Test the handoff functionality to ensure conversations transfer smoothly to live agents

Support

While LiveAgent does not provide direct support for custom chatbot integrations, the advanced widget integration documentation and existing integration examples should provide the guidance needed to implement your solution. If you have questions about the widget integration capabilities, please contact LiveAgent support.