How to Find a Tag ID in LiveAgent

This article explains how to locate the unique ID of a tag in your LiveAgent system. Tag IDs are useful when working with the API or managing tags programmatically.

Method 1: Using Browser Developer Tools (Network Tab)

This method allows you to find a tag ID by monitoring network requests in your browser:

1. Open your browser's Developer Tools by pressing F12.
2. Navigate to the Network tab.
3. Start recording network activity (ensure the recording is active).
4. In LiveAgent, locate and click on the tag you want to identify.
5. Stop the network recording.
6. Review the captured network requests to find the tag ID associated with your tag.

Note: The tag ID will appear in the API response or request payload when you interact with the tag in the admin panel.

Method 2: Export Tags to CSV

This method is simpler and does not require technical knowledge:

1. In LiveAgent, navigate to the Tags section in your admin panel.
2. Export your tags to a CSV file.
3. Open the CSV file in a spreadsheet application (such as Excel or Google Sheets).
4. Locate your tag in the spreadsheet and find the corresponding ID column.

Note: The CSV export will include all tag information, including the unique ID for each tag.

When You Need a Tag ID

• Working with the LiveAgent API to manage tags programmatically
• Automating tag assignments or updates
• Integrating LiveAgent with third-party applications
• Troubleshooting tag-related issues

Troubleshooting

If you cannot find your tag ID using either method:

• Ensure you have administrator access to your LiveAgent account
• Verify that the tag exists and is not archived
• Check that you are looking in the correct section of the admin panel
• Contact LiveAgent support if you continue to experience issues