Customer context: The customer wants to know how LiveAgent manages multilingual knowledge base content, specifically if the AI assistant or chatbot can respond in a different language (e.g., French) when the articles are originally written in English. Customer question: How does LiveAgent facilitate multilingual knowledge base content? For example, if articles are written in English, will the AI assistant respond in French to a French email or chatbot prompt, based on the English knowledge? So...

Customer context: The customer is a LiveAgent user inquiring about the availability and activation of the AI Answer Assistant feature. Customer question: Can we use AI Answer Assistant? Solution: Yes, as a LiveAgent customer, you can use the AI Answer Assistant feature if you are on one of our current subscription plans (AI features are not available on legacy plans). To enable this feature, you need to integrate your LiveAgent account with our supported AI provider (OpenAI, or our own provide...

Customer context: The customer is inquiring about the cost implications of using AI features available in their LiveAgent subscription plans. Customer: Are there extra charges for AI features in LiveAgent subscriptions? Answer: LiveAgent's AI-driven features are included in the Medium, Large, and Enterprise plans and are powered by connected AI providers. Currently, only ChatGPT is available, which requires you to use your own OpenAI API key. We are planning to introduce a second AI provider, ...

Customer context: The customer is interested in understanding the AI-driven features available in LiveAgent's helpdesk software. Customer: What AI-driven features does LiveAgent offer? Answer: LiveAgent offers AI-driven features in its Medium, Large, and Enterprise plans to enhance customer support efficiency. The AI Answer Assistant is designed to streamline and enhance your email responses. Powered by ChatGPT and leveraging your own OpenAI API key, AI Answer Assistant generates polished repl...

Customer context: Customer is inquiring about the availability of the AI answer assistant feature in LiveAgent subscription plans. Customer: Which plans include the AI answer assistant feature? Answer: Within the current Beta version, we are offering the AI answer assistant feature temporarily for free in all current subscription plans, excluding the Small and Free plan, including those on trial.

Customer context: The customer wants to know if the AI answer assistant feature is included in various LiveAgent plans. Customer: Is the AI answer assistant feature in the Ticket, Ticket+Chat, and All-Inclusive plans? Answer: No - within the current Beta version, we are offering it temporarily for free in all current subscription plans and trials, excluding the Small and Free plan. This feature, however, won't be available in legacy plans. We are not adding any new features into legacy plans, ...