The AI answer assistant is available on all current plans (Starter, Team, Business and Enterprise) and on the legacy plans Small, Medium, Large and Legacy Enterprise. It is not available on the other legacy plans or on the Free plan. See the pricing page for the current plans.
Does LiveAgent charge for the AI answer assistant?
No. LiveAgent does not charge for AI. The AI answer assistant is included in your plan at no extra cost, and there are no AI fees or token markup. You pay only your AI provider.
What do I pay for?
The AI answer assistant runs on your own AI provider account, and you pay the AI provider only for what you use. See AI providers for the supported options.