No. The AI answer assistant is not available in the older Ticket, Ticket+Chat and All-Inclusive plans. AI features were released after these plans, and they were not added to them.
Which plans include the AI answer assistant
- The AI answer assistant is available on all current plans (Starter, Team, Business and Enterprise) and on the legacy plans Small, Medium, Large and Legacy Enterprise.
- It is not available on the other legacy plans (including Ticket, Ticket+Chat and All-Inclusive) or on the Free plan.
What to do if you are on the Ticket, Ticket+Chat or All-Inclusive plan
To use the AI answer assistant, upgrade to one of our current plans. You can compare them on the LiveAgent pricing page.
Does LiveAgent charge for the AI answer assistant?
No. LiveAgent does not charge for AI. The AI answer assistant runs on your own account with your AI provider, and you pay your AI provider only for what you use.