Customer context: The customer wants to export all conversations from LiveAgent for further analysis or record-keeping, specifically into an Excel file.
Customer question: How to Export All Conversations from LiveAgent to Excel?
Solution: You can use the API to export all conversations (tickets) from LiveAgent to a CSV file, which can then be opened in Microsoft Excel. Please refer to the following guide for detailed instructions: Export tickets to CSV. The CSV export feature allows you to download all ticket data, which you can open and edit in Excel for further processing. Please note that there might be some limitations depending on the amount of data you want to export: Limitation of API to retrieve tickets since version 5.51.