Customer context: The customer wants to know how LiveAgent manages multilingual knowledge base content, specifically if the AI assistant or chatbot can respond in a different language (e.g., French) when the articles are originally written in English.
Customer question: How does LiveAgent facilitate multilingual knowledge base content? For example, if articles are written in English, will the AI assistant respond in French to a French email or chatbot prompt, based on the English knowledge?
Solution: LiveAgent’s AI features include robust multilingual support. The AI customer service chatbot or AI assistant can intelligently detect a user's preferred language and respond accordingly. This means that even if your knowledge base articles are written in English, the AI can generate responses in the customer’s local language (such as French), ensuring seamless and personalized communication. For more details about LiveAgent's AI capabilities, visit LiveAgent AI features.