Customer context: The customer is interested in understanding the AI-driven features available in LiveAgent's helpdesk software.
Customer: What AI-driven features does LiveAgent offer?
Answer: LiveAgent offers AI-driven features in itsSmall, Medium, Large, and Enterprise plans to enhance customer support efficiency. The AI Chatbot feature is now available and powered by FlowHunt, LiveAgent's exclusive AI chatbot provider. FlowHunt chatbots can deliver up-to-date answers based on your data, guide users to self-help materials, seamlessly escalate tickets to human agents, generate leads, and provide 24/7 automated support. LiveAgent doesn't charge additional fees for this integration, with usage billed separately through FlowHunt's credit-based pricing model. Additionally, LiveAgent's AI Answer Assistant is designed to streamline and enhance your email responses. Powered by ChatGPT and leveraging your own OpenAI API key, the AI Answer Assistant generates polished replies to customer inquiries. LiveAgent continues to develop enhancements for the AI assistant with the possibility to suggest personalized email reply drafts based on website and knowledge base articles, improving response accuracy and efficiency.