Customer context: The customer wants to know how many AI resolutions are included in a LiveAgent plan. Customer question: How many AI resolutions are included in a LiveAgent plan? Solution: LiveAgent plans do not include a set number of AI resolutions, and LiveAgent does not charge per resolution. AI features run on your own account with one of the [supported AI providers](https://support.liveagent.com/838997-AI-providers), such as FlowHunt, and you pay that provider directly for what you use,...

Customer context: The customer clicked in Configuration > AI > AI Agents section on an AI agent that's connected via OpenAI provider and is curious why the configuration window displays the "MCP Server Integration" and "MCP Access Tokens" sections. Customer question: Do I need to configure an MCP server in my OpenAI account to use AI Agents feature? Solution: Unlike a [FlowHunt-based AI agent](https://support.liveagent.com/278609-Setting-up-AI-Agents-feature-via-FlowHunt), an [OpenAI age...

When you use AI features in LiveAgent, such as [AI Agents](https://support.liveagent.com/466386-AI-Agents-feature-overview), the ticket content (messages and metadata) is transmitted to your configured AI provider for processing. AI providers LiveAgent works with several [AI providers](https://support.liveagent.com/838997-AI-providers). You choose the provider, and each AI agent has its own provider and model, which you can change at any time. Data safety and provider terms FlowHunt is devel...

Customer context: The customer has an AI agent run that is taking longer than expected and wants to know whether an in-progress run can be stopped or cancelled. Customer question: Can I stop or cancel an AI agent run that is in progress? Solution: An [AI agent](https://support.liveagent.com/466386-AI-Agents-feature-overview) run that is already running cannot be cancelled mid-flight from the panel. If the AI provider is temporarily rate-limited, the run is paused and resumes automatically once...

Customer context: The customer wants visibility into what an AI agent does on a ticket and asks whether its actions are recorded in the ticket's history. Customer question: Does an AI agent run appear in the ticket's conversation history? Solution: Yes. When an [AI agent](https://support.liveagent.com/466386-AI-Agents-feature-overview) performs write actions (adding tags, resolving a ticket, assigning it, transferring it, etc.), those actions are recorded in the ticket's activity history. Agen...

Customer context: The customer wants to run an AI agent on selected tickets on demand, rather than only through automation rules, and asks whether manual triggering is possible. Customer question: Can I trigger an AI agent manually, outside of rules? Solution: The [AI Agents](https://support.liveagent.com/466386-AI-Agents-feature-overview) feature is designed primarily for rule-based automation. For ad-hoc triggering, you can create a rule that runs an AI agent when a specific tag is added to ...

Customer context: The customer has several automation rules that can match the same ticket and wants to understand what happens when more than one of them triggers an AI agent on that ticket. Customer question: What happens if the same ticket matches two rules that both trigger an AI agent? Solution: This applies to LiveAgent's [AI Agents](https://support.liveagent.com/466386-AI-Agents-feature-overview) feature. Each matching rule creates a separate, independent run. Both runs execute in paral...

Customer context: The customer is setting up an automation rule and wants to know whether an AI agent can be triggered together with other rule actions, such as sending an auto-reply, in the same rule. Customer question: Can I use AI Agents alongside other actions in the same rule? Solution: Yes. Within LiveAgent's [AI Agents](https://support.liveagent.com/466386-AI-Agents-feature-overview) feature, the Run AI agent rule action can be combined with other actions in the same rule. For example, ...

LiveAgent previously supported triggering FlowHunt workflows from rules using the generic HTTP request action (see [Triggering FlowHunt AI agents via rules](https://support.liveagent.com/796508-Triggering-FlowHunt-AI-agents-via-rules)). The [AI Agents](https://support.liveagent.com/466386-AI-Agents-feature-overview) feature is the recommended replacement for that approach and offers several important improvements. AI agents are not tied to FlowHunt: each AI agent uses its own [AI provider](https...

Customer context: The customer wants to know how to view the history of a chat and identify which resources the chatbot or AI agent used to generate its responses. Customer question: Where can I check the history of a chat and see exactly what resource the chatbot/AI agent relied on to provide information? Solution: Since your chatbot is provided by Flowhunt, you can access these details in the Flowhunt admin panel. By default, you cannot see this information in the standard production flow. H...

Customer context: The customer wants to automatically add a tag to tickets that have been managed by a Chatbot in LiveAgent. Customer question: How can I create a rule that adds a tag to a ticket that was managed by a Chatbot? Solution: To automatically add a tag to tickets managed by a Chatbot, you need to set up an automation rule in LiveAgent. Follow the step-by-step instructions provided in this article: [How to tag chats with chatbot](https://support.liveagent.com/658572-How-to-tag-chats-...

Customer context: The customer wants to know whether they can disable the chatbot in LiveAgent. Customer question: How can I disable the Chatbot in LiveAgent? Solution: There are two ways to disable the chatbot in LiveAgent. First, you can manage the chatbot in Configuration > AI > Chatbot. Select the chatbot you wish to manage, and click Pause to temporarily deactivate it, with the option to reactivate it later, or click Delete to remove it permanently. Second, because chatbots are link...

Customer context: The customer wants to export all conversations from LiveAgent for further analysis or record-keeping, specifically into an Excel file. Customer question: How to Export All Conversations from LiveAgent to Excel? Solution: You can use the API to export all conversations (tickets) from LiveAgent to a CSV file, which can then be opened in Microsoft Excel. Please refer to the following guide for detailed instructions: [Export tickets to CSV](https://support.liveagent.com/196956-Ex...

Customer context: The customer wants to know how LiveAgent manages multilingual knowledge base content, specifically if the AI assistant or chatbot can respond in a different language (e.g., French) when the articles are originally written in English. Customer question: How does LiveAgent facilitate multilingual knowledge base content? For example, if articles are written in English, will the AI assistant respond in French to a French email or chatbot prompt, based on the English knowledge? So...

No. LiveAgent does not charge for AI. There are no AI fees, no token markup and no per-resolution fees. You only pay your AI provider for what you use. How AI features are paid for AI features in LiveAgent run on your own account with an AI provider. You can connect any of the supported [AI providers](https://support.liveagent.com/838997-AI-providers), including FlowHunt, LiveAgent's own AI platform. You pay the AI provider you choose only for the usage your AI features generate, according to ...

The AI answer assistant is available on all current plans (Starter, Team, Business and Enterprise) and on the legacy plans Small, Medium, Large and Legacy Enterprise. It is not available on the other legacy plans or on the Free plan. See the [pricing page](https://www.liveagent.com/pricing) for the current plans. Does LiveAgent charge for the AI answer assistant? No. LiveAgent does not charge for AI. The AI answer assistant is included in your plan at no extra cost, and there are no AI fees or...

No. The AI answer assistant is not available in the older Ticket, Ticket+Chat and All-Inclusive plans. AI features were released after these plans, and they were not added to them. Which plans include the AI answer assistant - The AI answer assistant is available on all current plans (Starter, Team, Business and Enterprise) and on the legacy plans Small, Medium, Large and Legacy Enterprise. - It is not available on the other legacy plans (including Ticket, Ticket+Chat and All-Inclusive) or on ...