Customer context: The customer wants the AI chatbot to answer chats only after business hours, when the team is not available. Customer question: Could we set the AI chatbot so that it only steps in after hours? Solution: Yes. In Configuration > Chat > Chat Buttons you choose the chatbot separately for the Online scenario and the Offline scenario of your chat button. The offline scenario applies when no human agents are available for chats in the chat button's department, for example out...

Customer context: The customer is worried that bots or spam visitors could misuse the AI chatbot and increase their AI costs. Customer question: Is there any chance a bot could start asking questions in our chatbot and run up our AI costs? Solution: You stay in control of your AI costs. The AI chatbot runs on your own AI provider account, so you can track your spending directly with that provider. If you use FlowHunt, our AI platform, you can: - set a credit limit for your workspace, - get em...

Customer context: The customer wants to know how to change the agent image or avatar displayed in the chatbot chat window. Customer question: How can I change the agent image/avatar in the chatbot chat window? Solution: Currently, there is no built-in option in LiveAgent to upload or change the agent image/avatar in the chatbot chat window. However, you can use a workaround by applying custom CSS directly in the [LiveAgent chat button settings](https://support.liveagent.com/691921-Chat-Button-...