Customer context: The customer wants to know how to change the agent image or avatar displayed in the chatbot chat window.
Customer question: How can I change the agent image/avatar in the chatbot chat window?
Solution: Currently, there is no built-in option in LiveAgent to upload or change the agent image/avatar in the chatbot chat window. However, you can use a workaround by applying custom CSS directly in the LiveAgent chat button settings. To do this, set a custom image for the chatbot as a background for the .Avatar.Avatar-AuthorChatBot class in your chat window's custom CSS. This allows you to customize the chatbot avatar appearance until a native feature is available in future updates.