Customer context: The customer is worried that bots or spam visitors could misuse the AI chatbot and increase their AI costs.
Customer question: Is there any chance a bot could start asking questions in our chatbot and run up our AI costs?
Solution: You stay in control of your AI costs. The AI chatbot runs on your own AI provider account, so you can track your spending directly with that provider. If you use FlowHunt, our AI platform, you can:
- set a credit limit for your workspace,
- get email and in-app alerts when your credits run low (My Subscription),
- see your spending by day and by transaction (Daily Expenses),
- review every chatbot session together with its cost in History, which also helps you spot misuse.
For AI agents working on tickets in LiveAgent, you can also set monthly AI budgets that limit how many actions the AI agents can take. We can also recommend an LLM model that fits your use case and budget. Our team will gladly explain everything and help you set up the whole chatbot, just book a demo or write to support@liveagent.com.