The Legacy Enterprise plan offers increased limits compared with the legacy Large plan, and it includes all LiveAgent features, including branding removal.
Availability of the Legacy Enterprise plan
The Legacy Enterprise plan is not available anymore, and it is not possible to change to it from another plan to get these benefits. They are valid only for customers who are already on the Legacy Enterprise plan. These customers can still change their number of agents.
Limits compared with the Large plan
The table compares the Legacy Enterprise plan with the legacy Large plan. For reference, the last column shows the new Enterprise plan, which has no plan limits on these items.
| Limit | Legacy Large | Legacy Enterprise | Enterprise (new plan) |
|---|---|---|---|
| Departments | 150 | 300 | Unlimited |
| Email accounts | 150 | 500 | Unlimited |
| Chat buttons | 50 | 100 | Unlimited |
| Contact forms | 50 | 200 | Unlimited |
| Canned messages / predefined answers | 500 / 500 | 1,000 / 1,000 | Unlimited |
| Event rules | 500 | 1,000 | Unlimited |
| Time rules | 100 | 200 | Unlimited |
| SLA rules / levels | 50 / 20 | 100 / 100 | Unlimited |
| Custom roles | 5 | 40 | Unlimited |
| API keys | 10 | 100 | Unlimited |
| Custom ticket filters (per agent) | 1,000 | 5,000 | Unlimited |
| WhatsApp numbers | 5 | 20 | Unlimited |
| Telegram bots | 3 | 10 | Unlimited |
| Knowledge bases | 2 | 10 | 10 |
Extra services
The Legacy Enterprise plan also included:
- a dedicated account manager
- priority support
- service review calls and reports
- custom billing setup, including your choice of billing day
- scheduled release management
Looking for the current Enterprise plan?
The current Enterprise plan is a flat fee that includes 80 agents, with no plan limits on the items above, unlimited AI agents, and the MCP server. See What are the benefits of the Enterprise plan? You can compare all available plans on our pricing page.