Customer context: The customer is setting up an automation rule and wants to know whether an AI agent can be triggered together with other rule actions, such as sending an auto-reply, in the same rule.
Customer question: Can I use AI Agents alongside other actions in the same rule?
Solution: Yes. Within LiveAgent's AI Agents feature, the Run AI agent action can be combined with other rule actions in the same rule. For example, you could send an auto-reply email and trigger an AI agent in the same rule, so the customer receives an instant acknowledgement while the AI processes the ticket in the background.