LiveAgent IP Addresses for SMTP and IMAP Server Access
This article explains how LiveAgent connects to your SMTP and IMAP mail servers and provides information about the IP addresses you may need to whitelist on your mail server firewall.
Overview
LiveAgent uses fixed IP addresses to establish connections to your SMTP and IMAP mail servers. These IP addresses are not dynamic and remain consistent for your account. However, the specific IP addresses assigned to your account depend on which server location your LiveAgent account is hosted on.
Why You Need to Know Your IP Addresses
If your mail server is protected by a firewall or has IP-based access restrictions, you will need to whitelist the LiveAgent IP addresses to allow the system to:
- Send emails through your SMTP server
- Retrieve emails from your IMAP server
- Maintain reliable email synchronization
Finding Your Assigned IP Addresses
Since the IP addresses assigned to your account depend on your server location, you will need to contact the LiveAgent support team to obtain the exact IP addresses for your specific account.
It's best to reach out to LiveAgent support before configuring your mail server firewall to ensure you have the correct IP addresses.
To get your IP addresses:
- Contact the LiveAgent support team
- Provide your account information (account URL or email associated with your account)
- Request the specific IP addresses assigned to your account for SMTP and IMAP connections
- Add these IP addresses to your mail server's firewall whitelist
Additional Resources
For more detailed information about LiveAgent server IP addresses and infrastructure, please refer to the LiveAgent Servers IP Addresses support article.
Important Notes
- LiveAgent IP addresses are fixed and do not change dynamically
- Different server locations may have different IP addresses assigned
- Ensure your mail server firewall allows connections from the whitelisted IP addresses
- If you experience email delivery or retrieval issues, verify that the correct IP addresses are whitelisted
If the correct IP addresses are not whitelisted, LiveAgent may not be able to send or receive emails for your account.