Customer context: The customer wants visibility into what an AI agent does on a ticket and asks whether its actions are recorded in the ticket's history.
Customer question: Does an AI agent run appear in the ticket's conversation history?
Solution: Yes. When an AI agent performs write actions (adding tags, resolving a ticket, assigning it, transferring it, etc.), those actions are recorded in the ticket's activity history. Agents can see exactly what the AI did and when.