Customer context: The customer has several automation rules that can match the same ticket and wants to understand what happens when more than one of them triggers an AI agent on that ticket.
Customer question: What happens if the same ticket matches two rules that both trigger an AI agent?
Solution: This applies to LiveAgent's AI Agents feature. Each matching rule creates a separate, independent run. Both runs execute in parallel. If both try to write to the ticket (for example, both try to resolve it), the second write will apply after the first completes. To avoid conflicts, use rule conditions carefully to ensure that overlapping rules target different ticket states or departments.