Overview
LiveAgent offers Telegram integration that allows you to connect with customers through the Telegram messaging platform. This article clarifies which types of Telegram chats are supported by this integration.
More information is available at https://www.liveagent.com/integrations/telegram/
Supported Chat Types
The Telegram integration in LiveAgent supports the following chat type:
1-1 chats (Direct messages) – One-to-one conversations between your support agents and individual customers.
Unsupported Chat Types
The following Telegram chat types are not supported by the LiveAgent Telegram integration:
- Group chats – Conversations with multiple participants in a group
- Secret chats – Encrypted private conversations in Telegram
What This Means
With the Telegram integration, you can handle direct customer inquiries through Telegram within your LiveAgent dashboard. Each conversation is a direct message between your agent and the customer, similar to how you manage other one-to-one communication channels in LiveAgent.
If customers attempt to reach you through group chats or secret chats on Telegram, those conversations will not be integrated into LiveAgent and must be handled separately.
Availability
The Telegram integration has been available since version 5.61 in the plans according to the pricing page: https://www.liveagent.com/pricing/