Can You Transfer Departments and Their Tickets to Another LiveAgent Account?
This article explains whether it is possible to migrate specific departments — along with all their related tickets and data — from one LiveAgent account (domain) to a separate, new LiveAgent account.
Short Answer
No. At this time, LiveAgent does not natively support migrating selected departments together with their full ticket data from one account to another. There is no built-in feature that allows you to transfer specific departments — including their tickets, message threads, attachments, timestamps, tags, or custom fields — to a different LiveAgent account.
What Is and Is Not Possible
Exporting Ticket Data
You can export ticket data from your current account using one of the following methods:
- Exporting tickets to CSV format for reporting or archiving purposes
- Exporting individual tickets to PDF or HTML for offline reference
- Using the LiveAgent API to retrieve ticket data programmatically
However, these exports are intended for data archiving and reporting — not for full migration into another LiveAgent account.
Creating Tickets via API in the Target Account
The LiveAgent public API allows you to create new tickets in a target account. However, it does not support importing tickets with their complete original history, including:
- Original timestamps
- Full message threads
- Attachments
- Tags and custom fields
This means a full migration that preserves complete ticket history is not achievable through standard API methods.
Internal Migration Tools
LiveAgent has internal tools (such as the HelpDesk migration plugin) that are used for certain types of migrations. However, these tools are not publicly available and cannot currently be used for direct cross-account department transfers by customers.
Alternatives to Consider
- Keep all departments in one account: If the goal is organizational separation, consider using department-level access controls and agent permissions within a single account rather than splitting into multiple accounts.
- Export for archiving: If you need a record of historical tickets, export them to CSV, PDF, or HTML before making any structural changes.
- Contact LiveAgent support: If your use case requires a large-scale migration, contact the LiveAgent support team to discuss what options may be available for your specific situation.
Important Notes
- Changing the domain name of an existing LiveAgent account is a separate operation and does not involve moving data between two different accounts.
- Transferring tickets between departments within the same account is fully supported via automation rules. See the related article: How to transfer tickets of a specific customer group to a specific department.