Customer context: The customer clicked in Configuration > AI > AI Agents section on an AI agent that's connected via OpenAI provider and is curious why the configuration window displays the "MCP Server Integration" and "MCP Access Tokens" sections.
Customer question: Do I need to configure an MCP server in my OpenAI account to use AI Agents feature?
Solution: Unlike a FlowHunt-based AI agent, an OpenAI agent does not require any manual MCP server connection. LiveAgent connects the chosen GPT LLM model to its built-in MCP server automatically for each run, so you can ignore the "MCP Server Integration" and "MCP Access Tokens" sections in the configuration window of an AI agent using OpenAI integration. MCP server connection is only needed for the FlowHunt integration.