How to Handle a Stuck Call in LiveAgent
This article explains what to do if you encounter a stuck call in your LiveAgent panel that cannot be resolved or ended directly from the interface.
What Is a Stuck Call?
A stuck call occurs when an active call in your LiveAgent panel cannot be properly ended, transferred, or resolved through the standard controls available in the panel. This may prevent agents from receiving new calls or managing their queue effectively.
What to Do If You Have a Stuck Call
If you are experiencing a stuck call that cannot be resolved directly within the LiveAgent panel, you should contact the LiveAgent support team immediately. The development team will investigate and resolve the issue on their end.
You can reach support through either of the following channels:
- Live Chat: Use the live chat option available on the LiveAgent website for real-time assistance.
- Email: Send a message to support@liveagent.com describing your issue.
What to Include When Contacting Support
To help the support and development team resolve your issue as quickly as possible, consider including the following details in your message:
- Your LiveAgent account or domain name
- The date and time the stuck call occurred
- The phone number or call ID involved (if available)
- A brief description of what happened and what steps you have already tried
Important Notes
Do not attempt to force-close or manipulate the call through unofficial means, as this may cause further issues.
The resolution of a stuck call typically requires intervention from the LiveAgent development team and cannot always be performed by the end user alone.
``` How to Resolve Stuck Calls in LiveAgent