WhatsApp integration lets you connect your WhatsApp number to LiveAgent and handle WhatsApp conversations next to your other support channels. Whether you pay extra for it depends on your plan.
WhatsApp availability on current plans
| Plan | WhatsApp availability | Additional cost |
|---|---|---|
| Starter | Not available | – |
| Team | Included | None |
| Business | Included | None |
| Enterprise | Included | None |
WhatsApp availability on legacy plans
| Plan | WhatsApp availability | Additional cost |
|---|---|---|
| Small | Available as a paid add-on | $39/month per account |
| Medium | Available as a paid add-on | $39/month per account |
| Large | Included | None |
| Legacy Enterprise | Included | None |
The number of WhatsApp numbers you can connect depends on your plan. For a full breakdown of plans, features and limits, see the LiveAgent pricing page.
Key notes
- The legacy add-on fee of $39/month is billed per account, not per agent.
- There is currently no one-time payment option for permanent WhatsApp access.
How to get started
- Log in to your LiveAgent account.
- If your plan offers WhatsApp as an add-on, activate it in the My Account section.
- Navigate to Configuration > WhatsApp.
- Connect your WhatsApp number and start managing conversations directly from LiveAgent.