Issues During LiveAgent Account Creation
This article explains what to do if you encounter any issue when trying to sign up for a new LiveAgent account on liveagent.com.
Problem Description
When attempting to create a new LiveAgent account, some users may experience issues like:
- The **captcha widget** does not load or remains blank on the registration page.
- An error message such as Failed to create account appears after submitting the registration form.
These issues can prevent the successful completion of the account registration process.
Common Causes
- Browser extensions (e.g., ad blockers, privacy tools) blocking the captcha service.
- Strict browser privacy or security settings preventing third-party scripts from loading.
- Network or firewall restrictions blocking access to the captcha provider's servers.
- Temporary issues with the captcha service itself.
Recommended Steps
- Disable browser extensions — Temporarily disable any ad blockers, script blockers, or privacy extensions, then reload the registration page and try again.
- Try a different browser — Open the registration page in a different browser (e.g., Chrome, Firefox, Edge) to rule out browser-specific issues.
- Try a different network — If you are on a corporate or restricted network, try using a different internet connection (e.g., mobile data) to see if a firewall or proxy is blocking the captcha.
- Clear browser cache and cookies — Clear your browser's cache and cookies, then reload the page and attempt registration again.
- Contact LiveAgent Support — If none of the above steps resolve the issue, contact the LiveAgent support team directly. The support team can investigate the problem and, if necessary, create the account manually on your behalf.
Contacting Support
If you are unable to create your LiveAgent account due to a captcha or registration error, do not hesitate to reach out to the LiveAgent support team. Provide as much detail as possible about the error you are experiencing (e.g., browser used, any error messages shown, your desired account email address). The support team will be happy to assist and can create the account for you manually if needed.
When contacting support, including a screenshot of the error can help the team diagnose the issue more quickly.