When you export tickets from LiveAgent to a CSV file, the Status column uses a single-character code to represent each ticket status. This article explains what each character means.
Overview
The single-character status identifiers used in CSV exports are the same internal status codes used in LiveAgent's database and returned by the LiveAgent REST API. Understanding these codes allows you to correctly interpret and process exported ticket data in external tools, spreadsheets, or integrations.
Ticket Status Code Reference
The table below maps each single-character code to its corresponding ticket status:
| Code | Status |
|---|---|
| I | Init |
| N | New |
| T | Chatting |
| P | Calling |
| R | Resolved |
| X | Deleted |
| B | Spam |
| A | Answered |
| C | Open |
| W | Postponed |
| L | Closed |
Notes
These status codes are consistent across both CSV exports and LiveAgent API responses, so the same mapping applies when working with the REST API: https://support.liveagent.com/567924-Documentation
When filtering or processing exported CSV data (for example, in Excel or a script), use these single-character codes to identify ticket statuses correctly.