Customer context: The customer is concerned about data privacy and wants to know whether ticket data is shared with third-party AI providers when using AI agents.
Customer question: Is my ticket data sent to third-party AI providers?
Solution: When you use the AI Agents feature, the ticket content (messages and metadata) is transmitted to your configured AI provider — FlowHunt or OpenAI — for processing. FlowHunt is developed by Quality Unit, the same company behind LiveAgent, and adheres to the same data safety and privacy standards. If you use OpenAI directly, or a FlowHunt flow backed by an external language model (e.g., OpenAI GPT or Anthropic Claude), your data will also be subject to that provider's terms. Review your provider configuration to confirm which underlying models are in use.