How to Download All Attachments in a Ticket
This article explains the available options for downloading attachments associated with a ticket in LiveAgent.
Overview
When working with tickets that contain file attachments, you have two convenient ways to download all attachments.
Option 1: Download All Attachments from a Single Message
If a specific message within a ticket contains multiple attachments, you can download them all at once directly from that message:
- Open the ticket and locate the message containing the attachments.
- Find the Download All button displayed next to the attachments within that message.
- Click Download All to download all attachments from that message at once.
Option 2: Download Attachments via the Ticket Attachments Plugin
If you want an overview of all attachments across the entire ticket, you can use the Ticket Attachments plugin:
- Open the ticket.
- Locate the Ticket Attachments plugin panel on the right side of the ticket view.
- All attachments associated with the ticket will be listed there.
- Download the desired attachments directly from the plugin panel.
Notes
- The Download All button is available per message and applies only to the attachments within that specific message.
- The Ticket Attachments plugin provides a consolidated view of all attachments across the entire ticket, making it easier to manage files from multiple messages.
How to Download All Ticket Attachments in LiveAgent