Customer context: The customer wants to run an AI agent on selected tickets on demand, rather than only through automation rules, and asks whether manual triggering is possible.
Customer question: Can I trigger an AI agent manually, outside of rules?
Solution: The AI Agents feature is designed primarily for rule-based automation. For ad-hoc triggering, you can create a rule that runs an AI agent when a specific tag is added to a ticket — then simply tag the tickets you want the agent to process. Alternatively, you can use a regular human agent MCP connection.