A 500 Internal Server Error is a server-side error, meaning the issue originates on LiveAgent's infrastructure rather than on your device, browser, or account configuration. It is not caused by any action you have taken, and it cannot be resolved by changing settings on your end.
Sometimes, errors containing information like this can accompany it:
- 503 backend fetch failed
- Cannot load online status
- Error parsing JSON
- SyntaxError
- JSON.parse: unexpected character …
This type of error can manifest in different ways within the agent panel, such as ticket loading failures, being unable to see numbers on ticket filters, failure to load the agent panel for all agents, the app itself not loading or being slow, etc. All these symptoms indicate the same underlying server-side issue.
What Happens After the Error Is Detected?
LiveAgent monitors its systems continuously, 24 hours a day, 7 days a week. Every error of this type is automatically logged and our development team is promptly notified. No action is required from your side — the team will take immediate steps to investigate and resolve the issue.
How to Check the Current System Status
If you encounter a 500 Internal Server Error, you can check whether there is an ongoing incident or scheduled maintenance affecting LiveAgent services by visiting the official status page:
The status page provides real-time information about the availability of LiveAgent services and any known incidents.
Do I Need to Do Anything?
In most cases, no action is required on your part. The error will be resolved by the LiveAgent team. You may:
- Wait for the issue to be resolved automatically.
- Monitor the LiveAgent status page for updates.
- Try refreshing your browser or logging back into your agent panel after some time.
Need Further Assistance?
If the error persists for an extended period or you require additional support, you can reach the LiveAgent support team through the following channels:
- Live chat: Request a human agent directly via the chat widget on the LiveAgent website.
- Email: Contact support at support@liveagent.com.