Customer context: The customer removed an agent seat from their LiveAgent account and wants to ensure they won’t continue being billed for it.
Customer question: After removing an agent from my LiveAgent account, is there anything else I need to do to avoid being charged for them going forward?
Solution: No further action is required. When you remove agents, remove additionally paid add-ons (not included in your plan), or downgrade your plan, the system automatically recalculates the price for your LiveAgent account. If you've already pre-paid for your monthly usage, any difference will not be refunded but will instead appear as extra credit on your next invoice. Going forward, the removed agent seat will no longer be included in billing. The calculation updates automatically—no additional steps are needed on your end.