Customer context: The customer wants to know if it is possible to automatically pause an agent after finishing a call so that no new calls are routed to them immediately.
Customer question: Is it possible to force an automatic pause after the call finishes?
Solution: Yes, LiveAgent offers a "Breathing time" setting under Call settings. This feature automatically sets the agent to the "Breathing Out" status after finishing a call, ensuring that no further calls are routed to them during the specified Breathing time. This helps agents take a short break or complete post-call work before receiving another call. For more details, visit the Settings section documentation.