Customer context: The customer wants to prevent receiving emails from a specific sender in LiveAgent.
Customer question: How can I block a certain sender in LiveAgent?
Solution: While you cannot directly ban an email address in LiveAgent as you can with IP addresses, you can create a rule within LiveAgent that will automatically delete or mark emails from certain senders as spam. To do this, go to your LiveAgent admin panel, navigate to Configuration > Automation > Rules, and set up a new rule specifying the unwanted sender's email address and the desired action, such as deleting the message or marking it as spam. This will help you filter out emails from specific senders effectively.