Customer context: The customer is interested in reporting or filtering tickets based on custom ticket fields within LiveAgent.
Customer question: Is it possible to do reporting based on custom ticket fields?
Solution: Unfortunately, it is not currently possible to generate reports specifically for custom ticket fields in LiveAgent. While you can view reports that include tickets with custom fields, you cannot filter or create reports exclusively by those custom fields. For a detailed overview of LiveAgent’s analytics features and available data filtering options, please visit: LiveAgent Analytics Overview.