Customer context: The customer has an account on LiveAgent connected to a specific email address. However, emails sent to this address are received in his email Inbox but are not being pulled into LiveAgent, despite the integration being active.
Customer question: Why is LiveAgent not pulling emails from connected email inbox, even though the integration is active and emails are being received in the email inbox when checking directly there?
Solution: When connecting new incoming email account, ensure that the option to fetch all available emails for your connected mailbox is activated. This configuration must be done when initially connecting the incoming email to LiveAgent. For a detailed guide on configuring incoming email accounts, refer to the instructions provided here: Configuring Incoming Email Accounts.