Customer context: The customer wants to know if it's possible to include the entire conversation, not just a preview, when exporting tickets to CSV from LiveAgent.
Customer question: Can the CSV ticket export include the whole conversation, not just the preview?
Solution: The standard CSV export feature in the LiveAgent user interface does not include the full text of the conversation, just a preview. To export the entire content of each conversation, including all messages, you need to use the LiveAgent REST API. The API enables you to retrieve all conversation messages for export. For more information and step-by-step instructions, please refer to: Export tickets to CSV.