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Can I create more roles with various permissions for agents other than Agent, Admin, and Owner roles?

Yes, if your plan includes custom roles. Custom roles let you give agents specific permissions beyond the default Agent, Admin and Owner roles. The feature is not included in every plan, and the number of custom roles you can create depends on your plan. See the pricing page.

How to create a custom role

Go to Configuration > Custom agent roles. For details, see Agent roles and Custom roles available permissions.