Customer context: The customer wants to know if LiveAgent can automatically assign and pick up incoming chats when only one agent is online.
Customer question: Is there a way we can pick up chat automatically if only one agent is online?
Solution: If only one agent is online in your LiveAgent account, new chats will automatically be routed to this available agent. However, the agent still needs to manually click the "Answer" button to accept the ringing chat. Currently, there is no option for chats to be picked up automatically without manual acceptance from the agent in the panel.