Customer context: The customer wants to know if it is possible to automatically assign ongoing chats or calls to agents in LiveAgent.
Customer question: Can I automatically assign chats or calls to agents?
Solution: No, ongoing chat or call source tickets in LiveAgent cannot be automatically transferred or assigned to agents while the interaction is still in progress. These tickets can only be transferred or assigned after the chat or call has ended. For more details, you can visit the following article: Inability to Transfer or Assign Ongoing Chats/Calls.