Customer context: The customer wants to access the history of support chats they had directly with LiveAgent through the chat on the LiveAgent webpage.
Customer question: How can I access past correspondence I had with LiveAgent support here on the chat?
Solution: If you have contacted LiveAgent support and want to access the history of all your tickets, including chats, you can do so via the support portal available at https://support.liveagent.com/. To view your tickets: 1. Log in or sign up at https://support.liveagent.com/login. 2. Navigate to the "My tickets" section at https://support.liveagent.com/my_tickets. 3. Here, you can view all your tickets (including chats), their statuses, attributed public tags, and reply to them directly from the portal. If you are using LiveAgent's solution and wish to create and set up a customer portal for your own customers, you can refer to this guide: Customer Portal Overview & Configuration.