Customer context: The customer wants to transfer their knowledge base content from Freshdesk to LiveAgent.
Customer question: How can we migrate our knowledge base from Freshdesk to LiveAgent?
Solution: LiveAgent offers a Freshdesk data migration plugin that helps you migrate your Freshdesk knowledge base categories, folders, and articles directly into your LiveAgent account. To use this feature, go to your LiveAgent account and navigate to Configuration > System > Plugins > "Freshdesk migration". Activate and configure the plugin to begin the migration process. For detailed instructions, please refer to the Freshdesk data migration guide: https://support.liveagent.com/141689-Freshdesk-data-migration