Customer context: The customer wants to know if it's possible to configure LiveAgent so that ticket details fields like "Subject", "From", "Reply To" are always visible without needing to click "Show details" each time.
Customer question: Is there a way to set LiveAgent to always show the ticket details fields like "subject", "from", "to"?
Solution: Yes, in LiveAgent, you can enable the "Show details by default" option to always display the ticket details fields, such as "Subject", "From", "To", and "Reply To" for each ticket. To do this, look for the "Show details" option when viewing a ticket, and check the "Show details by default" checkbox below it. Once enabled, these fields will be visible for every ticket by default, so you won't need to click "Show details" each time.