Customer context: The customer wants to know if it is possible to use video call and chat features at the same time within LiveAgent.
Customer question: Can I use video call and chat altogether?
Solution: Yes, you can use video call and chat together in LiveAgent. By integrating our video call buttons—which function like regular Skype calls—you can initiate a browser-based video call and continue chatting with your customer simultaneously in real time. For step-by-step details on setting up video call buttons, please visit: https://support.liveagent.com/079919-Video-call---Creating-video-call-buttons