Customer context: The customer wants to automatically resolve tickets in LiveAgent when an email is received from a particular email address.
Customer question: How can I Automatically Resolve Tickets received from a Specific Email Address in LiveAgent?
Solution: You can set up this automation in LiveAgent by creating a rule under Configuration > Automation > Rules. Configure the rule as follows: 1. Apply when > ticket created from email. 2. Add the condition > email from - equals - [the specific email address] and 3. Perform the action > Resolve ticket. For more details, you can refer to the Automatic Rules Overview. If you experience any issues with rule creation, feel free to contact LiveAgent support for further assistance.