Customer context: The customer wants to know if it's possible to automatically assign a tag to incoming calls in LiveAgent.
Customer question: Can I automatically add a tag for an incoming call in LiveAgent?
Solution: You can automatically tag each incoming call by creating an automation rule based on your requirements. To set this up, go to the Rules section in your LiveAgent panel and configure a rule that applies a tag when an incoming call is received. For a complete guide on how to use automatic rules, visit the following resource: Automatic Rules Overview.