Customer context: The customer is seeking information about the available authentication and verification methods for agent access in LiveAgent.
Customer question: Which authentication and verification mechanisms does LiveAgent provide for agent access?
Solution: LiveAgent provides authentication and verification mechanisms for agent access. These include support for two-factor authentication (2FA), which adds an additional layer of security, and Single Sign-On (SSO) via OAuth, allowing agents to securely log in using their existing credentials from supported identity providers.