Customer context: The customer is inquiring about chat display options in LiveAgent, specifically whether the agent's real name can be shown in chat instead of the agent alias when an alias is configured.
Customer question: Can Agent Name be displayed in chat instead of Agent alias when alias is set up?
Solution: No, when an agent alias is set up in LiveAgent, the alias will be automatically displayed in chat instead of the agent's real name. The system is designed to prioritize the alias for privacy and consistency. For more information, you can refer to the official documentation: https://support.liveagent.com/198558-Agent-alias